Return & Refund Policy

Refund Policy

We accept returns of defective or incorrect item received and will refund you for your purchase under the conditions outlined below

• Our return policy only applies to watches, it does not include parts, accessories or straps.
• It must be reported to us within 24 hours or the next working day from the delivery day. Customers have up to 14 days to return the watches after reporting to us.

 

Returns Terms and condition

• Proof of purchase with original box/documentation and packaging 
• Watches must be returned in original condition without signs of being worn.
• We will not accept return of watches that shows signs of being worn or altered. Straps/bracelets must not have been removed or resized/altered.
• Do not remove any plastic coverings from the watch, bracelet, buckle, hang tags until you know you will keep the watch. 
• Original tags, packaging and other accessories (extra straps) that are received with the order must be returned
• Returns must be packaged in bubble wrap and packed properly to ensure that the watch is well protected during postage back to us.
• Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

 

Once you return the watch, you can opt for either a refund of the purchase price or an exchange with another watch with the price difference topped up or refunded. We will issue a refund within 3 working days of receipt of the return package.

 

To request a return please send an email to enquiry@kemuja.com with the Subject "Return Requested" and indicate your order number and the reason for return in your email. We will reply within 2 working days with your RMA number and return instructions.

 

Please mail the returned product to:

Exalt Systems Sdn Bhd
12 Jalan Kemuja
Off Jalan Bangsar
59000 Kuala Lumpur